The Department of Home Affairs, led by Secretary Stephanie Foster PSM, remains responsible for immigration and customs border policy, and the following functions:
•National security and law enforcement policy
•Emergency management, including crisis management and disaster recovery
•Countering terrorism policy and coordination
•Cyber security policy and coordination
•Countering foreign interference
•Critical infrastructure protection
•Multicultural affairs
•Countering violent extremism programs
•Transport Security
Sections
Key People
- PO Box 25, Belconnen ACT 2616
- PO Box 25, Belconnen ACT 2616
Further information
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Type of Body
A. Non-corporate Commonwealth entity
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GFS Sector Classification
GGS
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Established By / Under
Constitution and Administrative Arrangement Orders
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Annual Report Prepared and tabled?
Yes
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Classification
A. Primary body
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GFS Function / Sector Reported
Social Security and Welfare
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Materiality
Material
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PS Act Body
Yes - Department
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Auditor
ANAO
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Creation Date
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Postal Address
PO Box 25 Belconnen ACT 2616
Enquiry Lines
| Title | Phone Number | Hours of Operation | Description |
|---|---|---|---|
| Citizenship Information Line | 131 880 | Monday to Friday, 9am to 5pm | Use this number to: request application forms for Australian citizenship obtain information about: application fees and processes citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship. |
| Compliments, Complaints and Suggestions | 133 177 | 9am to 5pm (local Melbourne time) | Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern. Feedback can be compliments, complaints and suggestions: •Compliments are praise or congratulations about any aspect of our services, performance or how we do business. •Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business. •Suggestions are ideas on how we could improve our services or do our business differently. We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance. We are committed to providing services in ways that are considerate of the impact to: •Passenger movement •Cargo clearance •Compliance monitoring •Operational activities •Visa and Citizenship applications and processes •Service providers and partners. |
| Employers' Immigration Hotline | 1800 040 070 | Monday to Friday, 9am to 5pm | Use this number to check, as an employer, the work rights of potential employees. |
| Immigration & Citizenship Fraud | 1800 009 623 | Monday to Friday, 9am to 5pm | Immigration and Citizenship Fraud Reporting Service Call the Immigration and Citizenship Reporting Line to report something suspicious. Telephone: 1800 009 623 (in Australia) Our preferred reporting method is via the online webform https://www.homeaffairs.gov.au/about/contact/report-suspicious-activities-behaviour |
| Immigration General Enquiries | 131 881 | Monday to Friday 9am to 5pm | Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas. Use this general enquiries number to: obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications) make appointments for lodging visa applications change contact details contact departmental officers |
| Media Enquiries | 02 6264 2244 | 9am to 5pm | The Department's Communication and Media Branch are responsible for media releases, responding to journalist, TV and photo enquiries, general media related enquiries and letters to editors in Australian newspapers on departmental issues. |
| National Relay Service | Help making a telephone call: •If you are d/Deaf, hard of hearing, or have a speech/communication difficulty •You can contact us through the National Relay Service (NRS) http://relayservice.gov.au/ |
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| The Translating and Interpreting Service | 131 450 | 24 hours, every day of the year | The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients. The TIS National services can be accessed 24 hours a day at the cost of the call for any person who needs an interpreter. Contact details for TIS National services, general enquires or feedback can be found at www.tisnational.gov.au/Contact-us |
Government appointed boards
- Australia-New Zealand Counter-Terrorism Committee
- Australian Multicultural Council
- Education Visa Consultative Committee
- Ministerial Advisory Council on Skilled Migration
- Ministerial Migration Roundtable
- National Accreditation Authority for Translators and Interpreters
- National Passenger Facilitation Committee
- National Sea Passenger Facilitation Committee
- Secret Network Owners Committee
- Tourism Visa Advisory Group
Other boards and structures
- Australian Border Force Commissioner
- Aviation Security Identification Card Issuing Bodies
- Customs Advisory Board
- Maritime Security Identification Card Issuing Bodies
- National Border Targeting Centre
- National Committee on Trade Facilitation
- National Customs Brokers Licensing Advisory Committee
- Operation Sovereign Borders (Joint Agency Task Force)
- Senior Officers Group on Organised Crime
- Skilled Migration Officials Group
- TIS National
- Trusted Information Sharing Network
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