List of enquiry lines
Find enquiry lines and hotlines for Australian Government departments and agencies.
| Title | Enquiries | Hours of Operation | Additional Information |
|---|---|---|---|
| Carer Resource Centres | Phone: 1800 242 636 |
Information and advice about services and assistance for carers | |
| Cervical Screening Program | Phone: 13 1556 |
General information line | |
| Citizenship Information Line | Phone: 131 880 |
Hours of Operation: Monday to Friday, 9am to 5pm |
Use this number to: request application forms for Australian citizenship obtain information about: application fees and processes citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship. |
| Coastal Marine Warnings | 1300 360 427 - Queensland 1300 659 223 - Western Australia |
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| Commemorative Grants | Phone: 1800 020 283 |
Enquiries regarding Saluting Their Service Grants Program which aims to preserve Australia’s wartime heritage and to involve people throughout the nation in a range of projects and activities that highlight the service and sacrifice of Australia’s service personnel in wars, conflicts and peace operations. | |
| Community Nursing | Phone: 1800 VETERAN (1800 838 372) |
Community Nursing | |
| Competition and Consumer information - A | Phone: 1300 302 502 |
Hours of Operation: 11am-3pm Monday to Friday |
Information line to explain rights and obligations to business and consumers |
| Compilations | |||
| Complaints, compliments and suggestions | Phone: 1800 199 010 |
We welcome your feedback - complaints, compliments and suggestions - about the services we provide and your experience with the way we deliver those services. This feedback helps us improve the way we do things. Call from overseas: +61 2 6216 1111 |
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| Compliments, Complaints and Suggestions | Phone: 133 177 |
Hours of Operation: 9am to 5pm (local Melbourne time) |
Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern. Feedback can be compliments, complaints and suggestions: •Compliments are praise or congratulations about any aspect of our services, performance or how we do business. •Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business. •Suggestions are ideas on how we could improve our services or do our business differently. We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance. We are committed to providing services in ways that are considerate of the impact to: •Passenger movement •Cargo clearance •Compliance monitoring •Operational activities •Visa and Citizenship applications and processes •Service providers and partners. |
| Consular Emergency Centre | Phone: 1300 555 135 |
The Consular Emergency Centre (CEC) provides emergency consular services 24 hours a day, seven days a week, around the world. | |
| Contact us | |||
| Continence Helpline | Phone: 1800 330 066 |
Hours of Operation: Business hours |
Assistance to improve continence treatment and management |
| Corporate Publications | Reconciliation Action Plan 2023/24, Annual Report 2021/22, AIFS Corporate Plan: 2022/23 to 2025/26 |