List of enquiry lines
Find enquiry lines and hotlines for Australian Government departments and agencies.
| Title | Enquiries | Hours of Operation | Additional Information |
|---|---|---|---|
| Administrative Appeals Tribunal | Phone: 1800 228 333 |
Hours of Operation: Business Hours |
General enquiries |
| Aged Care Complaints | Phone: 1800 550 552 |
Hours of Operation: Business Hours |
Available to all users of aged care services |
| Aged Care Information Line | Phone: 1800 200 422 |
Hours of Operation: Business hours |
Information about Community Aged Care Packages and residential care fees in Australian Government funded facilities |
| Alcohol Campaign Information Line | Phone: 1800 250 015 |
Alcohol and Drug Information Service | |
| ASIO - Australian Security Intelligence | Phone: 1800 020 648 |
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| ATO entry point for government dept | Phone: (02) 6216 8600 |
If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) - requests that do not come from a \2018.gov.au` or \2018.govt.nz` email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies - for individual and business enquiries, refer to the numbers listed below - we cannot redirect your call or provide any individual or business assistance. |
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| Austrade Export Inquiries | Phone: 13 2878 |
Hours of Operation: Business Hours |
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| Australian Passport Assistance | Phone: Passports 131 232 |
Hours of Operation: Monday to Friday: 8.00 am to 7.00 pm (AEST). We are closed on Australian national public holidays. |
Australian Passport Information Service (Telephone Service) Hours of operation: -You can call us on 131 232 Monday to Friday: 8.00 am to 7.00 pm (AEST) -You can submit your documents and forms at any Australian Passport Office. You must make an appointment before attending. Someone can attend on your behalf. Hours for appointments are 8:30am to 1pm, Monday to Friday. -Direct queries to: https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia -Authentications, Apostilles and Certificates of No Impediment - refer to the Legalising documents page for forms, costs and other important information. Documents lodged through the mail are processed in Sydney and Melbourne. -We can legalise your documents in Australia by mail or in person. To request our services, complete the Document legalisation request form. It's important that you prepare your documents and complete the request form accurately. We don't accept incomplete requests. Passport website: www.passports.gov.au Due to Australian privacy laws information cannot be provided via an email request. |
| Australian Passport Information Service | Phone: 13 1232 |
Hours of Operation: Monday to Friday: 8.00 am to 7.00 pm (AEST). We are closed on Australian national public holidays. |
Australian Passport Information Service (Telephone Service) Hours of operation: -You can call us on 131 232 Monday to Friday: 8.00 am to 7.00 pm (AEST) -You can submit your documents and forms at any Australian Passport Office. You must make an appointment before attending. Someone can attend on your behalf. Hours for appointments are 8:30am to 1pm, Monday to Friday. -Direct queries to: https://www.smartraveller.gov.au/consular-services/notarial-services/documents-in-australia -Authentications, Apostilles and Certificates of No Impediment - refer to the Legalising documents page for forms, costs and other important information. Documents lodged through the mail are processed in Sydney and Melbourne. -We can legalise your documents in Australia by mail or in person. To request our services, complete the Document legalisation request form. It's important that you prepare your documents and complete the request form accurately. We don't accept incomplete requests. Passport website: www.passports.gov.au Due to Australian privacy laws information cannot be provided via an email request. |
| Australian Prudential Regulation Authori | Phone: 1300 558 849 |
APRA is the prudential regulator of financial institutions. | |
| Australian Securities and Investments Co | Phone: 1300 300 630 |
Hours of Operation: Business |
General Enquiries |
| Australian Tsunami Warning Service | Hours of Operation: 1300 878 626 |
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| Aviation Search and Rescue | Phone: 1800 815 257 |
Hours of Operation: 24 hour emergency |
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| Bankruptcy (personal) information | Phone: 1300 364 785 |
Hours of Operation: Monday to Friday 8:30 am to 8:00 pm (AEST and AEDT) |
AFSA Bankruptcy (personal) information line. |
| Bereavement | Phone: 1800 VETERAN (1800 838 372) |
Hours of Operation: 8am to 5 pm |
A bereavement payment is designed to help with the costs that may follow the death of a pensioner or a current or former serving member. The bereavement payment may depend on when the person who died was injured |
| Blood Authority Information line | Phone: (02) 6211 8300 |
Hours of Operation: Business Hours |
General enquiries |
| Breastscreen Australia | Phone: 13 2050 |
Hours of Operation: Business hours |
To book a free screening mammogram |
| Business-hours Deaf or Speech Impairment | People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps: select your preferred NRS access pointExternal Linkprovide the ATO number you need to call 8am-6pm, Mon-Fri (local time) except national public holidays Call us using the National Relay Service (NRS) call numbers |
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| Business-hours Indigenous Helpline | Phone: 13 1030 |
8am-6pm, Mon-Fri (local time) except national public holidays | |
| Business-hours Non-profit organisations | Phone: 1300 130 248 |
8am-6pm, Mon-Fri (local time) except national public holidays | |
| Business-hours Superannuation Enquiries | Phone: 13 1020 |
8am-6pm, Mon-Fri (local time) except national public holidays | |
| Business-hours Translating and Interpret | Phone: 13 1450 |
Translating and Interpreting service for people from non-English speaking backgrounds 8am-6pm, Mon-Fri (local time) except national public holidays |
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| business.gov.au 13 28 46 | Phone: 13 2846 |
Hours of Operation: 8.00am - 8.00pm AEST Monday to Friday |
business.gov.au is an online government resource for the Australian business community. business.gov.au offers you simple and convenient access to all of the government information, forms and services you need. It's a whole-of-government service providing essential information on planning, starting and growing your business. |
| Carer Resource Centres | Phone: 1800 242 636 |
Information and advice about services and assistance for carers | |
| Cervical Screening Program | Phone: 13 1556 |
General information line | |
| Citizenship Information Line | Phone: 131 880 |
Hours of Operation: Monday to Friday, 9am to 5pm |
Use this number to: request application forms for Australian citizenship obtain information about: application fees and processes citizenship ceremonies Australian citizenship affirmation ceremonies dual citizenship. |
| Coastal Marine Warnings | 1300 360 427 - Queensland 1300 659 223 - Western Australia |
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| Commemorative Grants | Phone: 1800 020 283 |
Enquiries regarding Saluting Their Service Grants Program which aims to preserve Australia’s wartime heritage and to involve people throughout the nation in a range of projects and activities that highlight the service and sacrifice of Australia’s service personnel in wars, conflicts and peace operations. | |
| Community Nursing | Phone: 1800 VETERAN (1800 838 372) |
Community Nursing | |
| Competition and Consumer information - A | Phone: 1300 302 502 |
Hours of Operation: 11am-3pm Monday to Friday |
Information line to explain rights and obligations to business and consumers |
| Compilations | |||
| Complaints, compliments and suggestions | Phone: 1800 199 010 |
We welcome your feedback - complaints, compliments and suggestions - about the services we provide and your experience with the way we deliver those services. This feedback helps us improve the way we do things. Call from overseas: +61 2 6216 1111 |
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| Compliments, Complaints and Suggestions | Phone: 133 177 |
Hours of Operation: 9am to 5pm (local Melbourne time) |
Your feedback is valuable to us. We use your feedback to improve our services to industry and the community, and investigate and respond to any issues of concern. Feedback can be compliments, complaints and suggestions: •Compliments are praise or congratulations about any aspect of our services, performance or how we do business. •Complaints are an expression of dissatisfaction or unmet expectations about any aspect of our service or the way we conduct our business. •Suggestions are ideas on how we could improve our services or do our business differently. We value your feedback. If we get things wrong, we need to address and evaluate such instances to resolve these matters promptly. Similarly, we should recognise when we are complimented on our service and performance. We are committed to providing services in ways that are considerate of the impact to: •Passenger movement •Cargo clearance •Compliance monitoring •Operational activities •Visa and Citizenship applications and processes •Service providers and partners. |
| Consular Emergency Centre | Phone: 1300 555 135 |
The Consular Emergency Centre (CEC) provides emergency consular services 24 hours a day, seven days a week, around the world. | |
| Contact us | |||
| Continence Helpline | Phone: 1800 330 066 |
Hours of Operation: Business hours |
Assistance to improve continence treatment and management |
| Corporate Publications | Reconciliation Action Plan 2023/24, Annual Report 2021/22, AIFS Corporate Plan: 2022/23 to 2025/26 | ||
| Defence Service Home Insurance | Phone: 1300 552 662 |
Hours of Operation: available 24/7 for emergency claim assistance |
Comprehensive home building insurance cover tailored to the Defence community |
| Defence Service Home Lending | Phone: 1800 722 000 |
Housing loans to recognise the contribution of those who have served in the Australian Defence Force | |
| Dementia Behaviour Advisory Service | Phone: 1300 366 448 |
Hours of Operation: 24 Hours |
This is a national telephone service to assist carers who look after those with dementia. |
| Dementia Helpline | Phone: 1800 100 500 |
Hours of Operation: 24 Hours |
The Dementia Helpline is a national support service staffed by trained and experienced advisors. |
| Drafting | instrument.instructions@opc.gov.au | ||
| DVA Feedback | Phone: 1800 VETERAN (1800 838 372) |
Hours of Operation: 8am to 5 pm Monday to Friday |
DVA Feedback |
| Employers' Immigration Hotline | Phone: 1800 040 070 |
Hours of Operation: Monday to Friday, 9am to 5pm |
Use this number to check, as an employer, the work rights of potential employees. |
| Environment Community Information | Phone: 1800 803 772 |
Hours of Operation: 9am to 4pm EST |
For enquiries about the publications and services of the Department |
| Extended-hours Business | Phone: 13 2866 |
8am-6pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday |
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| Extended-hours Debt Enquiries | Phone: 13 1142 |
8am-6pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday |
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| Extended-hours Individuals | Phone: 13 2861 |
8am-6pm, Mon-Fri and 10am-4pm, Sat and Sun (local time) except national public holidays Please note: A limited service for myGov/myTax enquiries will operate between 6pm and 10pm on weekdays and 10am and 4pm on weekends. Call 13 28 61 and select option 5 |
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| Extended-hours Registered Tax Profession | Phone: 13 7286 |
8am-6pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday |
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| Fair Work Infoline | Phone: 131 394 |
Hours of Operation: 8.00am - 5.30pm local time, Monday to Friday |
We're here to give advice and help you understand your workplace rights and responsibilities. If you have a question or problem relating to your workplace call the Fair Work Infoline. |
| Farm Support | Phone: 1800 900 090 |
For general enquiries | |
| Freedom of Information | Freedom of Information | ||
| Freedom of Information | Freedom of Information The object of the Freedom of Information Act 1982 (the FOI Act) is to give the Australian community access to information held by the Australian Government. |
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| Freedom of Information Enquiries Line | Phone: 1300 363 992 |
The Office of the Australian Information Commissioner Enquiries Line covers FOI and Privacy enquiries | |
| Gene Technology Regulator | Phone: 1800 181 030 |
Hours of Operation: Business hours |
General enquiries |
| General Enquiries | Phone: 1300 488 064 |
People with hearing or speech disability can use the National Relay Service to access the department`s phone numbers. Call 1300 555 727 (speak and listen) or go to the NRS website for other options. | |
| General Enquiries | Phone: 1800 VETERAN (1800 838 372) |
Hours of Operation: 8am to 5 pm Monday to Friday |
General inquiries (calls from within Australia) |
| General Enquiries | Phone: 1300 488 064 |
People with hearing or speech disability can use the National Relay Service to access the department`s phone numbers. Call 1300 555 727 (speak and listen) or go to the NRS website for other options. | |
| General Enquiries - International | Phone: +61 2 6289 1133 |
Hours of Operation: 8am to 5 pm Monday - Friday |
General enquiries for international callers. |
| Hannah Massocchi | Phone: 02 6272 5674 |
Executive Assistant to People Strategy and Safety Branch | |
| Health Care Cards | Phone: 132 300 |
Call Department of Human Services for information about eligibility and card types. | |
| Health Care Complaints Commission | Phone: 1800 043 159 |
Complaints may be made about anything to do with public or private health care services or a health care practitioner | |
| Health Grants - GrantNet | Phone: 1800 500 983 |
Hours of Operation: Business hours |
National Health and Medical Research Council grants information |
| Honours inquiries including nomination | Phone: 02 6283 3604 |
Hours of Operation: 24 hours |
Answering machine |
| Human Rights and Equal Opportunity Compl | Phone: 1300 656 419 |
The Commission investigates alleged infringements of human rights under the Human Rights and Equal Opportunity Commission Act 1986 and breaches of anti-discrimination law under the Age Discrimination Act 2004, Disability Discrimination Act 1992, Racial Discrimination Act 1975 and Sex Discrimination Act 1984. Complaints are handled on a confidential basis with an emphasis on conciliation. | |
| Immigration & Citizenship Fraud | Phone: 1800 009 623 |
Hours of Operation: Monday to Friday, 9am to 5pm |
Immigration and Citizenship Fraud Reporting Service Call the Immigration and Citizenship Reporting Line to report something suspicious. Telephone: 1800 009 623 (in Australia) Our preferred reporting method is via the online webform https://www.homeaffairs.gov.au/about/contact/report-suspicious-activities-behaviour |
| Immigration General Enquiries | Phone: 131 881 |
Hours of Operation: Monday to Friday 9am to 5pm |
Note: This number is only available if you are calling from inside Australia. If you are outside Australia and wish to make an enquiry please contact the relevant Australian Immigration office overseas. Use this general enquiries number to: obtain general information on all temporary and permanent visa categories (including visitors, students, family migration, temporary business visas and refugee and humanitarian applications) make appointments for lodging visa applications change contact details contact departmental officers |
| Immunisation Hotline | Phone: 1800 671 811 |
Hours of Operation: Business Hours |
o ATAGI o Australian Technical Advisory Group on Immunisation o Department of Health and Ageing o Health and Ageing o Immunisation o Immunise Australia o Immunising o Inquiries o National Immunisation Committee (NIC) National Immunisation Program (NIP) o National Immunisation Program (NIP) o National Information Lines o Vaccinating o Vaccination o Vaccine o Vaccine preventable o Vaccine preventative o Vaccine safety An Australian, State and Territory Government initiative, the Immunise Australia Program aims to increase national immunisation rates for vaccine preventable diseases. The Immunisation Hotline provides information on the National Immunisation Program and individual vaccines. |
| Instrument registration and gazettal Hel | Phone: (02) 6120 1350 |
Instrument registration and gazettal Help desk | |
| Maritime Search and Rescue | Phone: 1800 641 792 |
Hours of Operation: 24 hours |
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| Media enquires - Agriculture | Phone: (61 2) 6272 3232 |
For media enquiries about agriculture and biosecurity issues. | |
| Media enquires - Environment | Phone: (61 2) 6275 9880 |
For media enquiries about environment issues | |
| Media Enquiries | Phone: 02 6264 2244 |
Hours of Operation: 9am to 5pm |
The Department's Communication and Media Branch are responsible for media releases, responding to journalist, TV and photo enquiries, general media related enquiries and letters to editors in Australian newspapers on departmental issues. |
| Media Enquiries | Phone: (02) 6240 7300 |
we will not respond to any other enquiry. | |
| Media Enquiries | We will not respond to any other enquiry. If you are a journalist or have a media enquiry for the department or minister, you can contact the Media Team by email, media@dewr.gov.au. Please ensure you provide your contact details, including your phone number and the deadline for your story. |
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| Medical Indemnity | Phone: 1800 007 757 |
Hours of Operation: Business Hours |
Information about medical indemnity insurance |
| Medicare | Phone: 13 2011 |
Hours of Operation: Business Hours |
General Enquiries |
| National Museum of Australia | Phone: 1800 026 132 |
Hours of Operation: Business Hours |
General Enquiries |
| National Relay Service | Help making a telephone call: •If you are d/Deaf, hard of hearing, or have a speech/communication difficulty •You can contact us through the National Relay Service (NRS) http://relayservice.gov.au/ |
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| National Security Hotline | Phone: 1800 123 400 |
Hours of Operation: 24 hrs/day - 7 days/week |
Report activities relevant to national security. |
| Nominal Rolls | Phone: 1300 780 133 |
A Nominal Roll is a list of the names of veterans who have served in a particular conflict in which Australia has participated. | |
| Notifying Work-Related Incidents | Phone: 1300 366 979 |
Service for notifying work related incidents to Comcare. | |
| Office of Australian War Graves | Phone: 1800 VETERAN (1800 838 372) |
Hours of Operation: 9am to 5.30pm Monday to Friday |
Enquiries regarding war graves eligibility. |
| Oil spills & marine pollution | Phone: 1800 641 792 |
Hours of Operation: 24 hours |
Reporting polluting ships |
| Open Arms National | Phone: 1800 011 046 |
Hours of Operation: 24 / 7 |
Open Arms Veterans and Families Counselling |
| Organ Donor Registry | Phone: 1800 777 203 |
Hours of Operation: Business Hours |
Information about registering to become an organ donor |
| Organisational Structure | For updates to organisational structure, please contact hr-reporting@bom.gov.au | ||
| Our Switchboard | Phone: 13 2869 |
8am-5pm, Mon-Fri (local time) except national public holidays | |
| Overseas Enquiries | 8am-5pm, Mon-Fri (Australian Eastern Standard Time) except national public holidays +61 2 6216 1111 |
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| Personal insolvency information | Phone: 1300 364 785 |
Hours of Operation: Monday to Friday 8:30 am to 8:00 pm (AEST and AEDT) |
Designed for people who may be finding their level of debt unmanageable and are contemplating bankruptcy. |
| Personal Property Securities Register | Phone: 1300 007 777 |
Hours of Operation: Monday to Friday - 8:30 am to 8 pm (AEST) |
The Personal Property Securities Register (PPSR) is a national online register that can provide information to help protect consumers when they are buying. |
| Pharmaceutical Benefits Scheme | Phone: 1800 020 613 |
Hours of Operation: Business Hours |
General information service |
| Prescriber Information | Phone: 1800 552 580 |
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| Privacy Enquiries Line | Phone: 1300 363 992 |
The Office of the Australian Information Commissioner Enquiries Line covers FOI and Privacy enquiries | |
| Radiation Protection and Nuclear Safety | Phone: 1800 022 333 |
General information service | |
| Registered Organisations Commission | Phone: 1300 341 665 |
Hours of Operation: 9.00am - 5.00pm Monday to Friday |
We’re here to educate and support registered organisations in Australia ensure they comply with legislative requirements. |
| Rehabilitation Appliances Program (RAP) | Phone: 1800 550 457 |
The Rehabilitation Appliances Program (RAP) Enquiry Line exists to enable ease of access to prescribers, suppliers, clients and internal staff to submit RAP related questions, accounts and requests. | |
| Reserve Bank of Australia | Phone: 1800 300 288 |
General enquiries | |
| Responsible for Algeria | Phone: 0011 +33 1 4059 3300 |
Australian Embassy in France | |
| Royal Australian Mint | Phone: 1300 652 020 |
Hours of Operation: 8.30am to 4.30pm |
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| Rural Health National Information Line | Phone: 1800 020 787 |
Hours of Operation: Business Hours |
General Enquiries |
| Self-help Business | Phone: 13 7226 |
Lodge your NIL activity statement NIL annual GST return GST or PAYG instalment annual elections Register for fuel tax credits Make a payment arrangement Enquire about the progress of your lodgments or your ABN application |
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| Self-help Individuals | Phone: 13 2865 |
Enquire about the progress of your lodgments Search for your lost super Apply for refund of GST credits Make a payment arrangement |
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| Self-help Publications | Phone: 1300 720 092 |
Order publications and forms, including individual tax return instructions and forms | |
| Senior's Card (Commonwealth) | Phone: 13 2300 |
Seniors Card is a FREE discount card providing members with access to Government concessions and business discounts. | |
| Severe Acute Respiratory Syndrome (SARS) | Phone: 1800 004 599 |
Hours of Operation: The operating hours 8.30 am - 5.00 pm Monday to Friday. After Hours - recorded message |
Information Hotline |
| Supervising Post Pretoria | Pretoria Luanda Angloa | ||
| The Translating and Interpreting Service | Phone: 131 450 |
Hours of Operation: 24 hours, every day of the year |
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients. The TIS National services can be accessed 24 hours a day at the cost of the call for any person who needs an interpreter. Contact details for TIS National services, general enquires or feedback can be found at www.tisnational.gov.au/Contact-us |
| Therapeutic Goods Administration | Phone: 1800 020 653 |
Hours of Operation: Business Hours |
Enquiries |
| Tourism Australia | Phone: +61 2 9360 1111 |
Hours of Operation: During office hours, 9.00 am - 5.30 pm (AEST) |
TBA |
| Transport Bookings | Phone: 1300 550 455 |
Hours of Operation: 8am to 5 pm Monday - Friday |
This line allows veterans their representatives and health providers arrange taxi transport to medical appointments under the BCWD scheme. |
| Transport Claims | Phone: 1800 (VETERAN) 1800 838 372 |
Hours of Operation: 8am to 5 pm Monday - Friday |
This line allows veterans and the representatives to contact Transport staff members to make enquiries regarding the their travel reimbursement eligibility and to check on progress of claims previously lodged. |
| Travel Advice - Smartraveller | Phone: 1300 555 135 |
Hours of Operation: Emergency consular assistance is available 24 hours |
• Travel advisories from the Department of Foreign Affairs and Trade we deliver a range of consular services for Australians travelling or living overseas. We deliver our services through Australian embassies, high commissions and consulates overseas. ___________________________________________________________________________ • Smartraveller provides official overseas travel advice. Our travel advice aims to inform you of the risks and how to avoid or handle difficulties overseas. Ultimately, though, it’s advice only and the decision to travel is yours. It’s also your responsibility to take care of your safety and wellbeing. ___________________________________________________________________________ • If you, or someone you know, needs urgent help or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on: 1300 555 135 (within Australia) +61 2 6261 3305 (from overseas) ___________________________________________________________________________ • For non-urgent general enquiries, email smartraveller@dfat.gov.au. |
| Travel Health | Phone: 1300 555 135 |
Hours of Operation: Business hours |
Providing advice on Travel Health. |
| Treasury (Contact) | Phone: 1800 020 008 |
Hours of Operation: Business Hours |
General Enquiries |
| Treatment Card Inquiries | Phone: 1800 VETERAN (1800 838 372) |
Treatment Card Inquiries | |
| Tropical Cyclone Information | 1300 659 211 - Northern Territory 1300 659 212 - Queensland 1300 659 210 - Western Australia |
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| Use of the word Anzac | Phone: 1800 VETERAN (1800 838 372) |
All enquiries around the use of the word Anzac. | |
| VAPAC | Phone: 1800 552 580 |
The Veterans' Affairs Pharmaceutical Approvals Centre | |
| Veteran & Community Grants | Phone: 1800 020 283 |
Information on the Veteran and Community Grants (V&CG) Program which is to maintain and improve the independence and quality of life for members of the Australian veteran community by providing funding for projects that sustain or enhance health and wellbeing. | |
| Veterans' Home Care Assessment | Phone: 1300 550 450 |
Veterans' Home Care Assessment Agency | |
| Veterans' Review Board | Phone: 1300 550 460 |
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| War Graves - Individual Commemorations | Phone: 1800 VETERAN (1800 838 372) |
War Graves, individual commemorations | |
| Weather Connect | Phone: 1300 754 389 |
Weather Connect | |
| Weather Warning Service | 1300 659 218 - New South Wales 1300 659 214 - Northern Territory 1300 659 219 - Queensland 1300 659 215 - South Australia 1300 659 216 - Tasmania 1300 659 217 - Victoria 1300 659 213 - Western Australia |