The ATO is the government's principal revenue collection agency. The ATO's role is to effectively manage and shape the tax, excise and superannuation systems that support and fund services for Australians.
Its main responsibilities are:
- main revenue collection agency of the Australian Government
- administrator of the goods and services tax (GST) on behalf of the Australian states and territories
- administrator of a range of programs which result in transfers and benefits back to the community
- administrator of major aspects of Australia's superannuation system
- custodian of the Australian Business Register (ABR).
Sections
Further information
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Type of Body
A. Non-corporate Commonwealth entity
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GFS Sector Classification
GGS
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Established By / Under
PGPA Rule (Schedule 1)
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Annual Report Prepared and tabled?
Yes
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Classification
A. Primary body
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GFS Function / Sector Reported
GGS
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Materiality
Material
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PS Act Body
Yes - Statutory Agency
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Auditor
ANAO
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Creation Date
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Postal Address
GPO Box 9977, CANBERRA, ACT 2608
Enquiry Lines
| Title | Phone Number | Hours of Operation | Description |
|---|---|---|---|
| ATO entry point for government dept | (02) 6216 8600 | If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) - requests that do not come from a \2018.gov.au` or \2018.govt.nz` email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies - for individual and business enquiries, refer to the numbers listed below - we cannot redirect your call or provide any individual or business assistance. |
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| Business-hours Deaf or Speech Impairment | People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps: select your preferred NRS access pointExternal Linkprovide the ATO number you need to call 8am-6pm, Mon-Fri (local time) except national public holidays Call us using the National Relay Service (NRS) call numbers |
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| Business-hours Indigenous Helpline | 13 1030 | 8am-6pm, Mon-Fri (local time) except national public holidays | |
| Business-hours Non-profit organisations | 1300 130 248 | 8am-6pm, Mon-Fri (local time) except national public holidays | |
| Business-hours Superannuation Enquiries | 13 1020 | 8am-6pm, Mon-Fri (local time) except national public holidays | |
| Business-hours Translating and Interpret | 13 1450 | Translating and Interpreting service for people from non-English speaking backgrounds 8am-6pm, Mon-Fri (local time) except national public holidays |
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| Complaints, compliments and suggestions | 1800 199 010 | We welcome your feedback - complaints, compliments and suggestions - about the services we provide and your experience with the way we deliver those services. This feedback helps us improve the way we do things. Call from overseas: +61 2 6216 1111 |
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| Contact us | |||
| Extended-hours Business | 13 2866 | 8am-6pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday |
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| Extended-hours Debt Enquiries | 13 1142 | 8am-6pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday |
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| Extended-hours Individuals | 13 2861 | 8am-6pm, Mon-Fri and 10am-4pm, Sat and Sun (local time) except national public holidays Please note: A limited service for myGov/myTax enquiries will operate between 6pm and 10pm on weekdays and 10am and 4pm on weekends. Call 13 28 61 and select option 5 |
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| Extended-hours Registered Tax Profession | 13 7286 | 8am-6pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday |
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| Our Switchboard | 13 2869 | 8am-5pm, Mon-Fri (local time) except national public holidays | |
| Overseas Enquiries | 8am-5pm, Mon-Fri (Australian Eastern Standard Time) except national public holidays +61 2 6216 1111 |
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| Self-help Business | 13 7226 | Lodge your NIL activity statement NIL annual GST return GST or PAYG instalment annual elections Register for fuel tax credits Make a payment arrangement Enquire about the progress of your lodgments or your ABN application |
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| Self-help Individuals | 13 2865 | Enquire about the progress of your lodgments Search for your lost super Apply for refund of GST credits Make a payment arrangement |
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| Self-help Publications | 1300 720 092 | Order publications and forms, including individual tax return instructions and forms |
Government appointed boards
Other boards and structures
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