Please note that Directory.gov.au is being progressively updated following the 2025 Federal Election, the Administrative Arrangements Order (AAO) on 13 May 2025 and the amendment to the AAO on 26 June 2025.

Your guide to the structures, organisations and key people in the Australian Government

Service Design and Improvement

https://www.ndis.gov.au/

43-45 Brougham Street, Geelong Vic 3220

Key People

Deputy CEO Service Design and Improvement

Aaron Verlin (acting for Corri McKenzie)
Acting for Corri McKenzie
aaron.verlin@ndis.gov.au
Office of the Participant Advocate

Donna Purcell

donna.purcell@ndis.gov.au
GM Strategic Communications

Shannon Rees

shannon.rees@ndis.gov.au
BM Platform and Channels

Alice Tibbitts (acting for Currently Vacant)
Acting for Currently Vacant
alice.tibbitts@ndis.gov.au
BM Media

Julian Carr (acting for Thomas O'Byrne)
Acting for Thomas O'Byrne
richard.briedis@ndis.gov.au
BM Scheme Communications and Awareness

Elyse Moore (acting for Currently Vacant)
Acting for Currently Vacant
elyse.moore@ndis.gov.au
GM Service Design

Laura Wilkinson

laura.wilkinson@ndis.gov.au
BM Service Design Delivery

Shane Robinson

shane.robinson@ndis.gov.au
BM Service Guidance

Carly Sierota

carly.sierota@ndis.gov.au
BM Strategy

Clair Wheeler

clair.wheeler@ndis.gov.au
GM Co-Design and Engagement

Aaron Verlin

aaron.verlin@ndis.gov.au
BM Co-Design

Currently Vacant

eliza.hazlett@ndis.gov.au
BM Engagement and Inclusion

Alex Rosenthal

alexandria.rosenthal@ndis.gov.au
BM Strategic Change

Julie Fayers

julie.fayers@ndis.gov.au
GM Policy and Practice Leadership

Prue Coroneos

prue.coroneos@ndis.gov.au
BM Scheme Policy

Peggie Tobin

peggie.tobin@ndis.gov.au
BM Participant Outcomes, Evidence and Evaluation

Rebecca Armstrong (acting for Currently Vacant)
Acting for Currently Vacant
rebecca.armstrong@ndis.gov.au
BM Psychosocial, Participant Safeguarding and Specialised Pathways

Currently Vacant

Further information

Postal Address
GPO Box 700, Canberra ACT 2601

Last updated: 16 May 2025