A-Z List of Telephone Contact Numbers by Subject

C

  Subject Enquiries Hours of Operation Additional Information
  Subject Enquiries Hours of Operation Additional Information
    Carelink Centres 1800 052 222 Information centres for older people, people with disabilities and those who provide care and services
  National Relay Service 1800 555 677 Ask for 1800 052 222
  Speech-to-Speech Relay 1800 555 727 Ask for 1800 052 222
    Carer Resource Centres 1800 242 636 Information and advice about services and assistance for carers
  Carers Continence Pack 1800 500 853 Business hours The Carers Continence pack is for those who care for family or friends with bladder or bowel problems
  Respite Carer Centres 1800 059 059 Business hours Help to arrange temporary respite care
  Cervical Screening Program 13 1556 General information line
  Climate Change 1800 057 590
  Competition and Consumer information - Australian Competition and Consumer Commission (ACCC) 1300 302 502 9am-5pm Monday to Friday Information line to explain rights and obligations to business and consumers
  Compilations
  Complaints, compliments and suggestions 1800 199 010 We welcome your feedback \2013 complaints, compliments and suggestions \2013 about the services we provide and your experience with the way we deliver those services. This feedback helps us improve the way we do things. Call from overseas: +61 2 6216 1111
  Consular Emergency Centre 1300 555 135 The Consular Emergency Centre (CEC) provides emergency consular services 24 hours a day, seven days a week, around the world.
    Contact us
  ATO entry point for government departments and agencies (02) 6216 8600 If you require information from the ATO and are making an enquiry on behalf of a government department or agency, your request for assistance can be emailed to atogateway.gov.au This service is only available in response to official requests from government departments and agencies (Federal State or Territory) \2013 requests that do not come from a \2018.gov.au\2019 or \2018.govt.nz\2019 email address will be automatically rejected. Alternatively, you can call (02) 6216 8600 during business hours. This number is only available to government departments and agencies \2013 for individual and business enquiries, refer to the numbers listed below \2013 we cannot redirect your call or provide any individual or business assistance.
  Business-hours AUSkey enquiries 1300 287 539 8am\20136pm, Mon\2013Fri (local time) except national public holidays
  Business-hours Deaf or Speech Impairment People who are deaf or have a hearing or speech impairment can contact us through the National Relay Service (NRS). There are two easy steps: select your preferred NRS access pointExternal Linkprovide the ATO number you need to call 8am\20136pm, Mon\2013Fri (local time) except national public holidays Call us using the National Relay Service (NRS) call numbers
  Business-hours Indigenous Helpline 13 1030 8am\20136pm, Mon\2013Fri (local time) except national public holidays
  Business-hours Non-profit organisations 1300 130 248 8am\20136pm, Mon\2013Fri (local time) except national public holidays
  Business-hours Superannuation Enquiries 13 1020 8am\20136pm, Mon\2013Fri (local time) except national public holidays
  Business-hours Translating and Interpreting 13 1450 Translating and Interpreting service for people from non-English speaking backgrounds 8am\20136pm, Mon\2013Fri (local time) except national public holidays
  Extended-hours Business 13 2866 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
  Extended-hours Debt Enquiries 13 1142 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
  Extended-hours Individuals 13 2861 8am-8pm, Mon-Fri and 10am-4pm, Sat and Sun (local time) except national public holidays Please note: A limited service for myGov/myTax enquiries will operate between 6pm and 10pm on weekdays and 10am and 4pm on weekends. Call 13 28 61 and select option 5
  Extended-hours Registered Tax Professionals 13 7286 8am-8pm, Mon-Fri and 10am-4pm, Sat (local time) except national public holidays Please note: A limited service will operate between 6pm and 8pm on weekdays and 10am and 4pm on Saturday
  Our Switchboard 13 2869 8am\20135pm, Mon\2013Fri (local time) except national public holidays
  Overseas Enquiries 8am\20135pm, Mon\2013Fri (Australian Eastern Standard Time) except national public holidays +61 2 6216 1111
  Self-help Business 13 7226 Lodge your NIL activity statement NIL annual GST return GST or PAYG instalment annual elections Register for fuel tax credits Make a payment arrangement Enquire about the progress of your lodgments or your ABN application
  Self-help Individuals 13 2865 Enquire about the progress of your lodgments Search for your lost super Apply for refund of GST credits Make a payment arrangement
  Self-help Publications 1300 720 092 Order publications and forms, including individual tax return instructions and forms
    Continence Helpline 1800 330 066 Business hours Assistance to improve continence treatment and management
  Continence Aids Assistance Scheme Helpline 1800 807 487 Business hours

D

  Subject Enquiries Hours of Operation Additional Information
  Subject Enquiries Hours of Operation Additional Information
  Dairy Australia 1800 004 377 Business Hours Memberline
  Dementia Behaviour Advisory Service 1300 366 448 24 Hours This is a national telephone service to assist carers who look after those with dementia.
  Dementia Helpline 1800 100 500 24 Hours The Dementia Helpline is a national support service staffed by trained and experienced advisors.
  Department of Agriculture Redline 1800 803 006 Contact the Department of Agriculture about breaches of the law and other compliance concerns
  Department of Infrastructure and Regional Development Media Inquiries 1300 732 749
    Department of Veterans' Affairs - General Inquiries Number 13 3254 General inquiries from anywhere in Australia
  General Inquiries (Country Only) 1800 555 254 General inquiries from country areas only
  National Interstate Dial Back 133 254 General inquiries from anywhere in Australia to a State Office in another State
    Department of Veterans' Affairs - Specific Inquiries Numbers
  Bereavement 1300 550 463
  Commemorations 133 254 or 1800 555 254 (regional callers)
  Community Nursing 1300 550 466
  Compensation 1300 550 451
  DSH Insurance 1300 552 662
  DSH Subsidy 1800 722 000
  DVA Feedback 1300 555 785
  Health Care Plans 1300 301 610
  Health Medical 1300 550 456
  Health Non-Medical 1300 550 457
  Hospital Approvals NSW 1800 816 306
  Income Support 1300 550 452
  Korean / Gulf War Veterans' Study Line 1800 502 302
  Local Veterans Home Care 1300 550 450
  MCRS 1300 550 461
  Nominal Rolls 1300 780 133
  Prescriber Information 1800 552 580
  Rehabilitation Appliances Program (RAP) 1300 550 458
  Transport Bookings 1300 550 455
  Transport Claims 1300 550 454
  Treatment Card Inquiries 1300 550 453
  Trusts and Companies 1800 550 462
  VAPAC 1800 552 580
  Veteran & Community Grants 1300 550 465
  Veterans' Review Board 1300 550 460
  VVCS National 1800 011 046
  War Graves - Individual Commemorations 1800 026 185
  DFA Infoline 1800 100 509 (answering service, calls returned within a week)
  Drafting instrument.instructions@opc.gov.au
  Drought and Farmer Assistance Hotline 13 2316 8am to 8pm Monday to Friday Support for drought affected farmers and rural communities. Also see Centrelink for further information.

E

  Subject Enquiries Hours of Operation Additional Information
  Subject Enquiries Hours of Operation Additional Information
  Emissions Reductions Fund 1800 852 974
  Environment Community Information 1800 803 772 9am to 4pm EST For enquiries about the publications and services of the Department

F

  Subject Enquiries Hours of Operation Additional Information
  Subject Enquiries Hours of Operation Additional Information
  Fair Work Infoline 131 394 8.00am - 5.30pm local time, Monday to Friday We're here to give advice and help you understand your workplace rights and responsibilities. If you have a question or problem relating to your workplace call the Fair Work Infoline.
  Farm Support
  Freedom of Information (02) 6274 2098
  Freedom of Information
  Freedom of Information Enquiries Line 1300 363 992 The Office of the Australian Information Commissioner Enquiries Line covers FOI and Privacy enquiries

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